The image of the uncaring and unscrupulous landlord is a stereotype but not one that pans out often in reality. Unfortunately, the bad actions of a few tarnish the reputations of the many. Being a good landlord is about working with your student tenants and building a relationship based on trust and mutual respect. Here are some simple steps for being a landlord that tenants will remember for all the right reasons.
Iron out the Small Problems Before They Arrive
You still have a few weeks before your student tenants arrive. While you should certainly get the big problems sorted, they will also appreciate the minor jobs being put in place before you get there too. Replace that cracked tile, pin down that bit of upturned carpet, put WD40 on the squeaky door hinges, replace the broken flower pots and repair those dining chairs. All of these small touches add up to creating a pleasant and relaxing experience when they move in.
Respond to Queries/Problems Promptly
There will inevitably be problems – a radiator that doesn’t work, they can’t find the fuse box, the washing machine broke down or there is a cracked window pane. How quickly you respond and how quickly you take steps to alleviate such problem will have an enormous effect on their perception of you as a landlord. Building trust through a quick response and organising a solution can go a long way to being a great landlord, especially for the small jobs that may not be urgent. It shows you care; it shows that they are more than just a temporary source of income.
Be Visible
In most cases, students never connect with their landlord. They don’t even know the name of the property owner, or even if the owner is a man or a woman. Being visible need not be intrusive. You could organise to meet up with your students at some point after they move in, about a week or so, to check that they are happy with everything. You could also put a “Welcome Pack” in the property on moving in. This could contain such information as your contact details, a list of bus and train timetables and some money off vouchers from magazines (days out, shopping etc).
Keep Tenants Updated on Work
It’s common courtesy to let your student tenants know when people are due to arrive at the property such as people taking gas readings, for minor repairs and so on. Students will need to plan to be up and about or at least arrange for somebody to hang around to let them in. Having student tenants is a partnership – and communication is key to any partnership. They will not only appreciate you keeping them informed, but they will also appreciate you sorting out those minor problems that are not urgent but need doing.